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Client Service Representative

2 months ago

Horsham, Pennsylvania, United States PeopleShare Inc Full time
{"title": "Client Service Representative", "description": "

At PeopleShare Inc, we are seeking a skilled Client Service Representative to join our team in Horsham, PA. As a Client Service Representative, you will be responsible for providing exceptional customer service to our clients, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities:

  • Answer basic questions regarding NJ auto, home, and umbrella policies, coverages, and premiums.
  • Deliver first call resolution and make it easy for the customer.
  • Develop and maintain complete product knowledge of all three lines (Auto, Homeowner, and Umbrella) for NJ.
  • Accurately enter and update policy information into the various processing systems and handle phone inquiries.
  • Perform research and initiate changes/corrections to customer's policies according to established procedures and sound business judgment.

Requirements:

  • College degree and/or NJ Property & Casualty license are preferred.
  • Excellent interpersonal, listening, communication, and organizational skills.
  • Strong analytical and decision-making skills.
  • Excellent computer/data entry and math skills - previous experience in a high-volume client service position preferred.
  • High energy and motivation to follow up and take ownership.

PeopleShare Inc is an equal opportunities employer and welcomes applications from all qualified candidates. We offer a competitive salary and benefits package.

", "company": "PeopleShare Inc", "location": "Horsham, PA"}