Senior Technical Account Manager

5 days ago


Grizzly Flats CA, United States Salesforce Inc Full time

Job Summary:

We are seeking a highly skilled Senior Technical Account Manager to join our team at Salesforce Inc. in San Francisco, CA. As a Senior Technical Account Manager, you will be responsible for partnering with assigned accounts to improve their technical and operational health and realize the maximum value from their Salesforce's Mulesoft product investment.

Key Responsibilities:

  • Partner with assigned accounts to continually focus on the customer's business goals and improve their overall technical and operational health.
  • Be proactive and aware of the customer's key events, needs, potential risks, and value drivers.
  • Leverage Enterprise Integration and B2B integration expertise to develop a deep technical understanding of customer Mulesoft implementation and share best practices.
  • Act as the primary technical interface for Mulesoft's Signature customers and work collaboratively across internal and external stakeholders, including partners and ISVs, as required to address the customers' needs.
  • Help customers achieve their business goals and outcomes on the Mulesoft by coordinating the completion of the Signature Success catalog of services as required for your customer, providing timely, proactive Mulesoft feature guidance based on the areas of interest of your customer, acting as an advisor to your customers for the adoption of new features of Mulesoft's annual release schedules and identifying potential challenges and risks to your customer's implementation, reinforcing to your customer the value in the implementation of technical recommendations for improvement based on Proactive Monitoring Guidance.

Requirements:

  • Bachelor's degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline.
  • Five (5) years of progressively responsible experience in the job offered or in any occupation in related field.
  • Related technical degree required (Computer Science, Engineering (any field)).
  • Special Skill Requirements: Creating and documenting detailed design, Implementing service solutions, Enterprise Service Bus Architecture, Development of Service interfaces, IBM Integration, IBM-MQ, Load testing applications, Core Java.

What We Offer:

At Salesforce, we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.



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