Customer Service Representative

13 hours ago


San Diego, California, United States PostNet Full time
Customer Service Representative

At PostNet, we're looking for a skilled Customer Service Representative to join our team. As a key member of our sales team, you'll be responsible for providing exceptional customer service, processing sales transactions, and maintaining a clean and organized store environment.

Key Responsibilities:
  • Assist customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
  • Process customer sales through the point-of-sale system
  • Upsell, cross-sell, and actively participate in marketing and promotional initiatives
  • Maintain the center consistent with established standards
  • Interact with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
Requirements:
  • Previous customer service or sales experience in a retail environment
  • Exceptional customer service skills
  • Ability to translate customer requirements into final products or services
  • Assist in handling customer complaints and problems in a professional manner
  • Multitasking - must have the ability to simultaneously process multiple tasks
  • Effective verbal and written communication skills
  • Strong attention to detail
  • Outstanding time management and organizational skills
  • A high school diploma or equivalent required
  • Valid driver's license required
  • Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
What We Offer:
  • $17.00 per hour
  • Opportunities for career growth and development
  • A dynamic and supportive work environment


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