E-Commerce Lead

3 days ago


Los Angeles, California, United States Homeboy Industries Full time
Job Summary

Homeboy Industries is seeking an experienced E-Commerce Lead to join our Resale Team. As a key member of our team, you will be responsible for utilizing and improving business systems to sell refurbished electronics and other products. This role requires a strong understanding of e-commerce marketplaces, shopping cart systems, and retail channels.

Main Responsibilities
  • Manage product listings across multiple electronic marketplaces and physical locations.
  • Ensure items being sold have been tested to company standards and quality, environmental, health, and safety (QEHS) requirements.
  • Provide fast, responsive, and professional customer service via multiple channels.
  • Manage order fulfillment and timely shipping of sold items.
  • Maintain Top Rated Plus status on all online platforms.
Requirements
  • Minimum 2 years of experience in e-commerce marketplaces, shopping cart systems, and/or retail channels.
  • Strong oral and written communication skills, with a natural customer service orientation.
  • Comfortable with Google and Microsoft suites of applications and using databases to record, query, and report data.
  • High attention to detail with solid analytical and quantitative skills.
Additional Information

This is a non-exempt (hourly) position, according to FLSA guidelines. Benefits include medical, dental, vision, and 401K. Work conditions are in an industrial warehouse environment with regular standing and sitting at a desk with frequent use of computers, phones, and other communication technologies.


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