CRM Business Analyst

4 weeks ago


Milford, Connecticut, United States Milton CAT Full time

Job Summary:

Milton CAT is seeking an experienced CRM Business Analyst to support the Microsoft Dynamics 365 CRM solution and Customer Engagement Platform. This role will involve analyzing business processes, determining requirements, and identifying opportunities for improvement.

Key Responsibilities:

  • Serve as a Subject Matter Expert (SME) within all aspects of CRM
  • Support requirements-gathering and documentation of user stories and acceptance criteria
  • Perform CRM application testing of configurations and customizations
  • Coordinate internal UAT functional requirements and design
  • Create project documentation to include user manuals, training deliverables, business requirements documentation, test scripts and work product validation
  • Accurately translate business requirements into functional documentation
  • Understand business problems and recommend technical solutions offered within the CE platform
  • Cross-train and utilize train-the-trainer approach to expand CRM users skill, use and adoption of the tool

Requirements:

  • Bachelors degree in business, Information Technology, or related field
  • 1-2 years experience supporting CRM software solution
  • Ideal candidates will have previous work as a Business Analyst or Project Manager
  • Experience in data analytics and data validation
  • Self-motivated, organized and accountable in a project driven role
  • Excellent documentation and communication skills
  • Proficient use of Microsoft Office products including Excel, Word, Visio, PowerPoint, and Outlook
  • Strong collaborator that is comfortable interacting with team members across broad functional areas

Company Information:

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status.


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