Restaurant Supervisor

2 weeks ago


San Antonio, Texas, United States Zachry Hotels Full time
About Us

Zachry Hotels is a hospitality company that values excellent customer service and a culture of service where we do the right thing because it is the right thing to do.

Job Purpose

The Restaurant Supervisor will be responsible for maintaining all service standards, rules, and regulations in a friendly, courteous, helpful, timely, and professional manner, resulting in a very high level of guest satisfaction.

Key Responsibilities
  • Interact with guests to obtain feedback on quality of service and food in the restaurant and complimentary breakfast.
  • Clear dirty table settings and prepare tables for resetting.
  • Maintain stock and cleanliness of stations for all meal periods with necessary equipment.
  • Transport all dirty tableware from dining room to dishwashing area for proper cleaning.
  • Conduct pre-shift meetings to inform staff of daily events and ensure staff is prepared, organized, and delivers high standards of service.
  • Investigate and resolve guest complaints in a timely manner.
  • Ensure servers provide guests with friendly, courteous, and timely service.
  • Manage and monitor product quality and guest satisfaction in the restaurant.
  • Schedule and direct staff in their work assignments.
  • Verify temperatures, judge appearance and taste of products, and check preparation methods to determine quality.
  • Ensure compliance with all hotel policies and procedures that relate to food and beverage, as well as local, state, and federal laws and regulations.
Requirements
  • High school graduate or equivalent preferred.
  • Minimum of 2 years restaurant/hotel experience required.
  • Food Handlers Certification required.
  • TABC required.
  • CPR certification preferred.


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