Restaurant Service Associate

2 weeks ago


SaintBauzilledePutois, Occitanie, United States Boca Full time
Overview
At BOCA, our servers play a crucial role in delivering an exceptional dining experience for our patrons, ensuring that food and beverages are served with professionalism and care.

Key Responsibilities
  • Possess comprehensive knowledge of BOCA's menu offerings and beverage preparation.
  • Process orders for both alcoholic and non-alcoholic beverages and food items.
  • Prepare and serve drinks, adhering to age restrictions for alcohol service.
  • Utilize a POS system to accurately input orders.
  • Engage in suggestive selling while serving food and drinks to assigned tables.
  • Monitor and refill customer drinks as necessary.
  • Handle various payment methods and provide change as needed.
  • Interact with guests, management, and team members in a courteous and efficient manner.
  • Maintain assigned side-work, which may include tasks such as preparing dining areas, cleaning, and organizing supplies.
  • Clear and reset tables promptly.
  • Verify guest identification to ensure compliance with legal drinking age regulations.
  • Deliver outstanding customer service to ensure guest satisfaction.
  • Arrive at work on time, dressed in a clean and appropriate uniform, with attention to personal grooming.
  • Adhere to all company policies and procedures.
  • Participate in required meetings and training sessions.
Qualifications

Skills and Attributes
  • Strong customer service orientation.
  • Integrity and ethical behavior.
  • Proactive and self-motivated.
  • Attention to detail.
  • Must meet legal age requirements to serve alcohol.
  • Basic math, reading, and writing abilities.
  • Capability to provide accurate change.
  • Basic computer proficiency.
  • Able to manage multiple tasks effectively.
  • Familiarity with workplace safety protocols.
  • Ability to promote food and beverage items effectively.
  • Proficient in English, both spoken and written, to communicate with team members and guests.
  • Dependable attendance and punctuality with a positive demeanor.
  • Willingness to work flexible hours, including holidays.
  • Completion of ServSafe Food Handler and Responsible Vendor training is required.
Work Environment

This role is situated in a restaurant atmosphere, where noise levels can be elevated. Employees may encounter potential hazards such as cuts, slips, trips, falls, and burns. Regular hand washing is necessary, and work hours will vary based on business needs.

Physical Requirements

The physical demands outlined here are representative of those that must be met by an employee to effectively execute the essential functions of this position. While performing job duties, employees are frequently required to communicate verbally and listen attentively. This role is physically active, necessitating standing, walking, bending, kneeling, reaching, carrying, stooping, and crouching throughout the shift. Occasional lifting of items weighing up to 50 pounds may be required.

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