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Tax Office Manager

1 month ago

Rosemount, Minnesota, United States H&R Block Full time

At H&R Block, we're seeking a seasoned Tax Office Manager to lead our team of tax professionals in delivering exceptional client experiences. As a key member of our leadership team, you'll be responsible for creating and implementing office-level growth plans, developing local partnerships, and managing office community involvement. Your expertise in customer service, shift leadership, and people management will be invaluable in driving business growth and ensuring our clients receive the highest level of service. If you're passionate about delivering outstanding results and have a customer-centric mindset, we encourage you to apply for this exciting opportunity. Key Responsibilities:

* Partner with District General Manager to create and implement office-level growth plans
* Develop local partnerships and manage office community involvement
* Assist District General Manager in recruiting and interviewing candidates for tax office associate positions
* Serve as point of contact for onsite escalated client service concerns
* Ensure clients are scheduled properly and conflicts are resolved
* Lead daily activities to ensure all tax office associates work is completed according to deadlines, with attention to quality standards, priorities, and overall goals
* Build an engaging team environment by training and coaching associates to execute on Service Standards, recognizing outstanding associate contributions
* Lead daily team meetings and communicate essential information to tax office associates
* Create associate work schedules and ensure accurate timekeeping and overtime management
* Prepare tax returns, as required
* Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns

Requirements:

* Prior experience working in a customer service, shift leader, or similar role
* Experience supervising or managing people
* Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course 1 (if preparing tax returns)
* Annual completion of 10 hours of continuing education and ability to meet all other IRS and applicable state requirements
* Computer proficient with the ability to use MS Office
* Demonstrated ability to work independently with minimal supervision
* Passionate, determined, and resilient with a customer-centric mindset
* Able to work a flexible work schedule and flexibility in work assignments based on business needs
* High school diploma / equivalent or higher

What We Offer:

* Competitive compensation and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

If you're a motivated and results-driven individual with a passion for delivering exceptional client experiences, we encourage you to apply for this exciting opportunity to join our team as a Tax Office Manager.