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Banquet Operations Manager

2 months ago

Newport, Rhode Island, United States Auberge Resorts Full time

Job Summary:

Auberge Resorts Collection is seeking a highly skilled and experienced Banquet Manager to join our team at The Vanderbilt. As a Banquet Manager, you will be responsible for orchestrating memorable events and providing exceptional service to our clients.

Key Responsibilities:

  • Event Planning and Coordination: Plan and coordinate all aspects of banquet events, including logistics, setup, and execution, in accordance with client requirements.
  • Team Leadership: Supervise and lead food & beverage and banquet staff, ensuring they are well-trained and motivated to provide excellent service during events.
  • Client Communication: Communicate effectively with clients to understand their needs, preferences, and expectations for each event, ensuring a high level of customer satisfaction.
  • Logistical Management: Manage logistical details such as room setup, audio-visual requirements, and catering, ensuring all elements align with event plans.
  • Issue Resolution: Address and resolve issues or challenges that may arise during events promptly and professionally, maintaining a positive atmosphere for clients and guests.
  • Budgeting and Cost Control: Assist in budgeting for banquet events, monitoring expenses, and ensuring cost-effective solutions while maintaining service quality.
  • Quality Control: Implement and enforce quality control measures to uphold high standards of service and conduct post-event evaluations to identify areas for improvement.
  • Additional Responsibilities: Cover Food & Beverage Manager shifts when needed and in absence of events at the hotel.

Qualifications:

  • 2 years experience in a similar position in a related setting with supervisory responsibilities.
  • Hotel experience preferred.