Assistant General Manager

6 days ago

Saint Albans, Vermont, United States Kansas Action for Children Full time
Job Title: Assistant General Manager

At Great Wolf Lodge, we are seeking an experienced Assistant General Manager to join our team. As a key member of our leadership team, you will be responsible for driving operational excellence throughout all functions, outlets, and attractions of the lodge.

Key Responsibilities:
  • Oversee Guest Services, Housekeeping, Food & Beverage, Aquatics, Cub Club, and Retail Departments.
  • Assist Directors in accomplishing human resources' objectives by overseeing recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining efforts.
  • Communicate job expectations, plan, monitor, appraise, and review job contributions.
  • Ensure Departments adequately enforce all policies and procedures.
  • Assist Directors in achieving guest services operational objectives by contributing information and recommendations to strategic plans and reviews, preparing and completing action plans, implementing productivity, quality, and customer-service standards, resolving problems, completing audits, identifying trends, determining system improvements, and implementing change.
  • Meet financial objectives by yield management, forecasting requirements, assisting in preparing an annual budget, reviewing scheduling expenditures, analyzing variances, and initiating corrective actions.
  • Maintain customer confidence by maintaining service levels, garnering repeat visits, and making the resort a family tradition.
  • Ensure Departments maintain a safe, secure, and healthy environment by establishing, following, and enforcing standards and procedures, complying with legal regulations.
  • Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
  • Enhance resort reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
  • Ensure Departments train all new employees and retrain current employees.
  • Ensure all guest requests are handled in a professional manner by reviewing with Directors weekly.
  • Attend weekly directors' meetings and communicate necessary information as needed.
  • Reviews any inappropriate behavior findings by staff with Director and ensures all are recorded properly.
Requirements:
  • Associates degree in Hospitality, Business, or related field, or equivalent combination of education and experience.
  • Minimum 5 years leadership in hospitality at department/division director level.
  • Minimum 2 years developing and implementing annual budgets, forecasting revenues and expenses, and generating plans to meet expected margins.
  • Leadership experience in 2 or more relevant functions/departments across the business.
  • Demonstrated proficiency in Microsoft Office suite.
  • Successful completion of criminal background check and drug screen.
  • Must be open to relocation to multiple Great Wolf Lodge locations.

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