Restaurant Operations Manager

1 month ago

Horsham, Pennsylvania, United States AB III Full time
Burger King General Manager Job Description

The General Manager is responsible for the overall success of a single Burger King restaurant, ensuring delivery on guest satisfaction, and achieving desired restaurant outcomes. This includes managing daily operations, leading the restaurant management team, and overseeing financial controls, operations, people development, Guest Trac, and BK compliance.

Key Responsibilities:
  • Operate the restaurant efficiently, promoting friendly service and high-quality food.
  • Maintain a clean, sanitized, and organized restaurant, communicating any special needs to the District Manager.
  • Exhibit a high degree of awareness in customer relations and satisfaction, promoting the same to all team members.
  • Recruit, interview, and hire, or approve the hiring of all hourly team members.
  • Ensure I-9 Form compliance with all employees hired.
  • Properly train and/or ascertain that all personnel are properly trained.
  • Monitor product inventory, ensuring all items are dated and planning proper stock rotation and maintaining constant control of the various storage facilities.
  • Purchase and receive all items, checking each invoice for accuracy.
  • Process all administrative forms, invoices, and necessary paperwork, and process as instructed by the District Manager.
  • Adhere to specific production standards and procedures to obtain both uniform product quality and food cost control.
  • Responsible for weekly scheduling of all personnel and assigning employees to specific duties.
  • Properly and effectively manage all labor costs.
  • Full understanding of P&Ls to effectively run operations.
  • In-store marketing – i.e., scripting guidelines being followed; all promotional materials are properly displayed in a timely manner and in good condition.
  • Public Relations – carry out any and all public relations assignments made by the company.
  • Implement and maintain preventative maintenance programs for all equipment, property, and the premises.
  • Maintain proper security and follow security policy guidelines in all areas of the restaurant.
  • Carry out all operational procedures as outlined in the Manual of Operations, Employee Handbook, and training manuals.
  • Actively assist in planning, organizing, and participating in any required capacity towards the achievement of company goals.
  • Ensure all employees follow the cash procedures as outlined in the Company's cash policy.
  • Maintain required computer and operating reports.
  • Complete proper shift-change procedures.
  • Be proficient on every team member position in a Burger King restaurant.
  • Complete timely and accurate performance reviews on all employees according to Company guidelines.
  • Responsible for following the Company's policies when counseling, documenting, or discharging employees.
  • Maintain established speed of service standards.
  • Ensure all employees comply with established uniform and personal appearance requirements.
  • Forecast sales and product production and labor needs.
  • Ensure employees comply with all policies and procedures of the Company.
Requirements:
  • Must be 18 years of age or older.
  • Has an automobile with the required insurance coverage.
  • Drive as necessary as company needs arise regarding job functions.
  • Valid Driver's License.
  • High School Diploma or GED required.
  • Complete all internal certification programs.
  • 1-2 years of restaurant management experience.
  • Must be able to pass a criminal background check.
Physical Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is frequently bending, stooping, and kneeling. This position is very active requiring occasional crawling and climbing. Ability to lift/move 50 pounds. Regular exposure to video terminal display. Travel in personal vehicle leading to exposure to all driving conditions and hazards. Frequent standing for long periods of time. Ability to talk and hear. The employee is regularly required to talk and hear and have the ability to use hands to finger, handle or feel objects, tools or controls and reach with hands and arms. Vision abilities of close vision, distance vision, and adjust focus. Ability to frequently taste or smell. The employee frequently works near moving mechanical parts. The employee is occasionally exposed to wet and/or humid conditions, extreme heat, and risk of electrical shock. The noise level is usually loud.

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