Senior Sales and Service Coordinator

4 days ago

Green Cove Springs, Florida, United States Tire Outlet Full time

Tire Outlet is a leading provider of automotive services, offering a comprehensive range of solutions for vehicle owners. Our commitment to excellence is evident in our team's dedication to delivering top-notch service.

The estimated salary for this role is $52,500 per year, based on industry standards and local market conditions.

About the Role:

  • We are seeking an experienced and skilled Senior Sales and Service Coordinator to join our team. As a key member of our sales and service department, you will be responsible for promoting and selling all products and services offered by Tire Outlet.
  • You will work closely with our customers to understand their needs and provide personalized recommendations for services and products.
  • Your primary objective will be to increase sales revenue and promote customer satisfaction through effective communication and relationship-building.

Responsibilities:

  • Promptly greet customers in a professional and courteous manner, both in person and over the phone, using standardized customer service techniques.
  • Listen attentively to customers' concerns, inspect vehicles, and refer to service histories to accurately identify and verify customers' service needs.
  • Recommend services according to your level of knowledge, clearly communicating any additional recommendations from the Automotive Technician to the customer.
  • Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of products and associated service requirements.
  • Provide customers with accurate quotes that include cost and time of completion for approved services, and offer updates throughout the day on the status of their services.

Qualifications:

  • A high school diploma or equivalent is required; prior experience as a Service Advisor is preferred but not necessary.
  • You must possess a professional appearance and proven ability to work in a process-driven environment.
  • A valid driver's license is essential, and you should obtain one within 30 days of hire if you do not already have one.
  • Ability to work a minimum of five days per week, including Saturdays.

Benefits:

  • Competitive bi-weekly pay
  • Tuition reimbursement up to $3,000 annually
  • Paid vacation and sick time
  • Six paid holidays
  • Medical, dental, and vision insurance (effective the first of the month after hire)
  • Life insurance (company-paid)
  • 401(k) retirement savings plan with company match
  • Discounted services on personal and immediate family vehicles
  • Opportunity for advancement

Tire Outlet provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.

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