Service Desk Delivery Manager

1 week ago


Bethlehem, Pennsylvania, United States Travis Perkins plc Full time
Service Desk Delivery Manager

Travis Perkins Group is seeking a highly skilled Service Desk Delivery Manager to lead our IT service desk team.

Key Responsibilities:
  • Manage daily operations of the service desk, ensuring efficient and effective service delivery.
  • Lead and coach a team of service desk staff, providing guidance and support to ensure excellent performance.
  • Develop and implement strategies to improve service desk processes and procedures.
  • Collaborate with IT teams to ensure seamless service delivery and resolve technical issues.
  • Provide performance data to key stakeholders and hold regular service reviews.
Requirements:
  • Extensive experience in IT service management, preferably in a large enterprise IT organization.
  • Strong leadership and coaching skills, with the ability to motivate and develop a team.
  • Excellent communication and interpersonal skills, with the ability to present to senior management.
  • Good understanding of ITIL disciplines and service delivery principles.
  • Ability to work in a fast-paced environment, with strong analytical and problem-solving skills.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Collaborative and dynamic work environment.
  • Support for professional certifications and training.


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