Technical Support Solutions Architect

2 weeks ago


New York, New York, United States CentralSquare Technologies Full time
Job Overview

Position Summary:

Company Overview: CentralSquare Technologies is dedicated to fostering a collaborative atmosphere where skilled professionals develop advanced web-based enterprise applications tailored for Public Servants across North America.

Position Title: Technical Support Solutions Architect

Role Overview: In the capacity of a Technical Support Solutions Architect at CentralSquare, you will be instrumental in shaping essential deliverables for our clientele, with a primary focus on supportability features such as System Administration and Maintenance of our Enterprise RMS and CAD solutions. This role involves close collaboration with various teams to establish effective support mechanisms.

What We Provide:

  • Competitive remuneration along with a comprehensive benefits package
  • Opportunities for professional advancement and skill enhancement
  • A flexible work environment that encourages a healthy work-life balance
  • Options for both on-site and remote work

Key Responsibilities Include:

  • Delivering IT services, including System / Server Administration for CentralSquare products
  • Providing technical assistance to clients through multiple channels
  • Identifying and resolving intricate technical issues efficiently
  • Documenting and proposing sustainable solutions to enhance operational efficiency
  • Collaborating with various teams to achieve customer service objectives
  • Creating and revising knowledgebase articles
  • Engaging with clients and engineering teams to enhance product support
  • Executing other assigned responsibilities

Qualifications:

  • 7+ years of experience in technical and customer support within the IT sector
  • Expertise in system administration and troubleshooting enterprise software
  • Proficient in Windows Servers, Microsoft Office, Information Security, and network troubleshooting
  • Strong analytical and communication abilities
  • Capability to manage multiple tasks and adapt to changing priorities
  • Exceptional troubleshooting and customer service aptitude
  • Experience with governmental organizations is preferred
  • Familiarity with Cloud and Public Safety Systems is advantageous
  • Additional skills in HTML/HTML5/Java/Python/.NET, web design, or related fields are beneficial

Final Note: We value diverse skill sets, so we encourage you to consider this opportunity even if you have uncertainties.

Share the Opportunity: Feel free to circulate this opportunity within your network; someone you know may find it fitting as well.



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