Triage Specialist-RN

4 weeks ago

Westerville, Ohio, United States Central Ohio Primary Care Full time

Central Ohio Primary Care is seeking a highly motivated Registered Nurse (RN) to fill a Triage Specialist position in our busy Care Navigation Center. The ideal candidate will have strong customer service skills and be committed to patient-centered care.

The Triage Specialist conducts phone triage services for patients of COPC offices, utilizing electronic health records (EHR) for documentation. This is a full-time role working 9:30a-8p or 12:30p-11p, four days/week with rotating weekends. 5 days/week is available.

Essential Functions and Responsibilities:

  • Conduct telephone triage for patient health complaints using an electronic triage assessment tool.
  • Navigate multiple electronic platforms to assess current health complaint, patients' electronic chart, PCP appointment scheduling, and ancillary center scheduling.
  • Document phone call details in tracking system for department data tracking and collection.
  • Assess, identify, and close patient care gaps.
  • Follow and execute all policies, procedures, and job responsibilities instructed by direct supervisor.
  • Develop positive and effective working relationship with COPC staff, offices, and physicians.

Qualifications:

  • Education, Licensures & Certifications
  • Active and unrestricted registered nurse license in the state of Ohio.
  • Two years minimum Register Nurse experience in a hospital and/or medical practice setting.
  • Knowledge, Skills & Abilities
  • Experience in telephonic nursing triage, preferred but not required.
  • Exceptional active listening, communication, and documentation skills, required.
  • Excellent customer service skills, and mind-set, required.
  • Ability to collaborate with a team, required.
  • Ability to adapt to department growth, expansion, and policies/ procedures, required.
  • Experience in pediatrics required.
  • Basic knowledge of Microsoft Office Programs, such as Excel, required.
  • Proficient knowledge of electronic health records, required.
  • Ability to offer flexible work hours, including the ability to work weekend hours, required.

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