Helpdesk Technician
18 hours ago
The Intrepid Museum is seeking a skilled Helpdesk Technician to join its team. As a Helpdesk Technician, you will be responsible for providing technical support to the museum's user community and resolving tickets entered into the Help Desk system.
Key Responsibilities:
- Resolution of Help Desk requests submitted by end users to the Help Desk system
- Installations, upgrades and configuration of network printing, directory structures, permissions, security, software and files
- Configure laptops and desktops in accordance with end-user requirements
- Support all business desktop applications including point of sale systems, accounting software and other software and peripherals
- Maintenance of telephone and voicemail services including adds/move/changes (Avaya VOIP system)
- Assist in the management of email, spam filters and offsite data services (e.g., VPN, iPhones)
- Manage user accounts in Active Directory
- Perform standard and advanced audio/visual setups including microphones, projectors, amplifiers and Crestron control units
- Assist in the procurement process of equipment including specifying parts and obtaining quotes for purchase
- Assist in the support of backup servers (Datto, Backup Exec) ensuring that tapes are ready for off-site storage
- Support Microsoft Office Suite
- Assist with other duties as assigned by the VP of Information Technology
Requirements:
- Minimum 2 years experience working in a dynamic, fast-paced IT environment
- Experience supporting Windows desktop environments
- Working knowledge of Microsoft Windows server 2008 and Server 2012 R2
- Prior experience with an Active Directory structure
- Knowledge of Microsoft Office Suite and Windows 10 O/S
- Solid knowledge of PC peripherals
- Experience writing end-user documentation and procedures
- Hands-on exposure to network wiring and infrastructure including basic routers and switches for the purpose of connecting computers to the network
- Experience using help desk management systems
- Preferably, candidate possesses knowledge of audio/visual systems including mixers, microphones, amplifiers, projectors and Crestron systems
The ideal candidate will have strong technical skills, excellent communication skills, and the ability to work well under pressure. If you are a motivated and detail-oriented individual who is passionate about technology, we encourage you to apply.
We offer a competitive salary, benefits and the opportunity to be a part of a very rewarding time in the Museum's history.
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