Customer Service and Operations Supervisor

3 days ago


Houston, Texas, United States Pyramid Global Hospitality Full time
About the Role
This is an excellent opportunity to advance your career in hospitality as a Front Office Supervisor. You will be responsible for overseeing daily front office operations, providing expert guidance to team members, and maintaining high standards of service and operational efficiency. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of guest services skills and behaviors.

About Us
Pyramid Global Hospitality is a leading hospitality company that operates over 230 properties worldwide. We value our employees and provide a supportive work environment that fosters growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays.

Requirements
- Minimum two years of leadership experience in hotel front office guest services operations
- Experience using hotel management software or other relevant programs/technology
- Degree in hospitality or related field preferred

Work Environment
We are a dynamic company that operates 24/7. As a Front Office Supervisor, you will need to be flexible and adaptable, with the ability to work varied shifts, including weekends and holidays. Our team members are committed to delivering exceptional guest experiences, and we expect the same level of dedication from our leaders.

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