Warehouse Operations Manager
3 days ago
Job Summary:
Courier Express is seeking a highly skilled and experienced Warehouse Lead to join our team. As a key member of our operations team, you will be responsible for overseeing the daily activities of the warehouse, ensuring that all tasks are completed efficiently and effectively.
Key Responsibilities:
- Participate in or lead early morning and daily operations and functions of the department.
- Sort freight to the correct route and check for missorts.
- Ensure every delivery is sorted and accounted for.
- Resolve customer and delivery issues.
- Supervise or participate in activities to monitor delivery status and customer satisfaction.
- Ensure the warehouse is clean, organized, secure, and safe at all times.
- Review individual driver performance weekly, including cargo loss and claims.
- Responsible for scanning and sorting of all product on the dock to assist with tracking.
- Ensure operations function smoothly at the individual location to meet customer and company service expectations.
- Establish and maintain performance and productivity standards.
- Manage and attempt to reduce the costs of the operating unit.
- Maintain a high level of service with customers that meets the expectations of Courier Express.
- Create goals and action plans for each aspect of the operating unit.
- Maintain positive employee relations and create a positive work environment through the enforcement of safety and compliance standards.
- Monitor the operations by resolving any issues that arise in the workplace.
- Provide feedback to management on the status of overall operations.
Secondary Responsibilities:
- Act as a liaison and help to resolve any issues to create a positive work environment.
- Maintain contact with the Operations Team, Area Manager, and Driver Recruiter to stay alert as to the needs of the company for new drivers.
Requirements:
- Ability to plan and carry out daily agenda with limited supervision.
- Proven ability to multitask.
- Management and leadership experience.
- Highly developed organizational skills.
- Ability to interact with employees at a variety of levels.
- Excellent communication skills.
- Rapid response to issues.
- Attention to detail.
- Ability to communicate with management on a routine basis.
Preferred Skills:
- Microsoft Office.
- Web-based applications.
Benefits:
- Medical, dental, prescription drug, and vision plan.
- Company-matched 401(k).
- Paid holidays and PTO.
- Flexible Spending and Health Savings Accounts.
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