Warehouse Operations Manager

3 days ago


Atlanta, Georgia, United States Courier Express Full time

Job Summary:

Courier Express is seeking a highly skilled and experienced Warehouse Lead to join our team. As a key member of our operations team, you will be responsible for overseeing the daily activities of the warehouse, ensuring that all tasks are completed efficiently and effectively.

Key Responsibilities:

  • Participate in or lead early morning and daily operations and functions of the department.
  • Sort freight to the correct route and check for missorts.
  • Ensure every delivery is sorted and accounted for.
  • Resolve customer and delivery issues.
  • Supervise or participate in activities to monitor delivery status and customer satisfaction.
  • Ensure the warehouse is clean, organized, secure, and safe at all times.
  • Review individual driver performance weekly, including cargo loss and claims.
  • Responsible for scanning and sorting of all product on the dock to assist with tracking.
  • Ensure operations function smoothly at the individual location to meet customer and company service expectations.
  • Establish and maintain performance and productivity standards.
  • Manage and attempt to reduce the costs of the operating unit.
  • Maintain a high level of service with customers that meets the expectations of Courier Express.
  • Create goals and action plans for each aspect of the operating unit.
  • Maintain positive employee relations and create a positive work environment through the enforcement of safety and compliance standards.
  • Monitor the operations by resolving any issues that arise in the workplace.
  • Provide feedback to management on the status of overall operations.

Secondary Responsibilities:

  • Act as a liaison and help to resolve any issues to create a positive work environment.
  • Maintain contact with the Operations Team, Area Manager, and Driver Recruiter to stay alert as to the needs of the company for new drivers.

Requirements:

  • Ability to plan and carry out daily agenda with limited supervision.
  • Proven ability to multitask.
  • Management and leadership experience.
  • Highly developed organizational skills.
  • Ability to interact with employees at a variety of levels.
  • Excellent communication skills.
  • Rapid response to issues.
  • Attention to detail.
  • Ability to communicate with management on a routine basis.

Preferred Skills:

  • Microsoft Office.
  • Web-based applications.

Benefits:

  • Medical, dental, prescription drug, and vision plan.
  • Company-matched 401(k).
  • Paid holidays and PTO.
  • Flexible Spending and Health Savings Accounts.


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