Customer Service Representative

6 days ago

Buda, Texas, United States Ragan Pest Management INC. Full time
Customer Support Specialist

We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Support Specialist. As the first point of contact for our customers, you will play a crucial role in ensuring their satisfaction and building strong relationships.

Key Responsibilities:

  • Serve as the primary point of contact for customers, promptly and professionally addressing their inquiries, concerns, and requests.
  • Provide accurate information about our products, pricing, and policies to customers through phone calls, emails, or in-person interactions.
  • Efficiently schedule appointments for product installations or repairs and maintain an organized service calendar.
  • Collaborate closely with our technical support team to ensure seamless service delivery and resolve any product-related issues.
  • Maintain accurate customer records and update the customer database with relevant information.
  • Proactively follow up with customers to ensure their satisfaction and address any additional needs or concerns.
  • Assist with administrative tasks such as preparing reports, processing payments, and managing customer accounts.

Requirements:

  • High school diploma or equivalent; additional education or certifications in customer service or related fields are a plus.
  • Demonstrated experience in a customer support role, preferably in a fast-paced environment.
  • Exceptional verbal and written communication skills, with the ability to convey information clearly and effectively.
  • Strong problem-solving and decision-making abilities, with meticulous attention to detail.
  • Ability to multitask and prioritize tasks in a time-sensitive manner.
  • Proficiency in using computer systems and software, with a quick ability to learn new tools.
  • A friendly and professional demeanor with a strong commitment to providing exceptional customer support.

About Us:

Absolute Pest Management is an equal opportunity employer that values diversity in our workforce. We prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. We comply with all applicable laws regarding non-discrimination in employment.

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