Club Lounge Breakfast Attendant

The Breakfast Attendant - Club Lounge Attendant is a key member of the Sheraton San Jose team, responsible for delivering exceptional service to guests in the Club Lounge. This role requires a high level of attention to detail, speed, and accuracy, as well as the ability to work efficiently in a fast-paced environment.

• Provide exceptional service to guests in the Club Lounge, ensuring a warm and welcoming atmosphere.
• Maintain a high standard of personal appearance and grooming, adhering to the Sheraton San Jose uniform and name tag policy.
• Greet and seat guests at appropriate tables in a timely manner, ensuring a seamless dining experience.
• Ensure quality control of menus, maintaining cleanliness and appearance standards.
• Clear, clean, and reset tables/hotel spaces per client request or management instruction.
• Ensure all service areas are stocked, organized, clean, and neat, and all side work is complete each shift.
• Accommodate any special requests made by a guest and offer appropriate alternatives when necessary.
• Communicate with all departments regarding in-house VIPs.
• Support all areas of the beverage and food service as necessary, including washing dishes by hand and/or placing them in a dishwashing machine, restocking dishes, glassware, utensils, pots, and pans, or other necessary equipment.
• Have a complete knowledge of standards of service for receiving a room service order.
• Have a thorough knowledge of menus and current specials in all applicable departments.
• Carry out cashiering functions in closing checks and end-of-shift paperwork.
• Perform opening and closing procedures and side work duties according to station rotation assignment.
• Answer questions about the hotel, hotel-brand standards, guest expectations, the unique characteristics of the hotel, local area attractions, and things to do.
• Perform any other duties or attend meetings as requested by management.
• Produce high-quality drinks, including but not limited to specialty coffee and tea drinks, specialty cocktails, and beverage requests as required by the hotel.

• Ability to perform job function with attention to detail, speed, and accuracy.
• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be willing and able to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Must meet the legal age to serve alcoholic beverages and satisfactorily pass a responsible serving course, such as TIPS, as required by the property.
• Must be able to obtain and provide a Food Handlers card as required by the city/county/state.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Ability to handle stressful situations in a calm, professional manner.
• Understanding of hotel products and guest services.
• Ability to communicate professionally when answering phones and speaking with guests and team members.
• Demonstrates a positive attitude and a desire to be of service to others.
• Possess a basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing.
• Ability to read, comprehend, and write simple instructions and/or short correspondence and memos.
• Ability to effectively deal with customers and staff while executing high levels of patience, tact, and diplomacy.
• Willingness to learn new tasks and information, provide back-up and support to other team members, and respond to guests and co-workers in a positive and optimistic manner.

The Breakfast Attendant - Club Lounge Attendant will work in a fast-paced environment, interacting with guests and team members on a regular basis. The role requires a high level of energy, enthusiasm, and a commitment to delivering exceptional service.

The Sheraton San Jose offers a competitive hourly wage of $20.00 and a comprehensive benefits package, including opportunities for professional growth and development.