Excellent Customer Experience Expert

1 week ago


Grapevine, Texas, United States billyGO Full time
Job Description

As a Customer Service Representative, you will play a crucial role in ensuring that every customer has an exceptional experience with BillyGO.

Your daily tasks will include:

  • Deliver Excellent Customer Service: Engage with customers through phone, email, and text to make sure they feel heard, valued, and supported
  • Book Appointments: Efficiently schedule and manage service appointments using our field management software, ensuring a smooth and stress-free process for customers
  • Support the Team & Manage Call Board: Collaborate with fellow CSRs to manage the call board, ensuring that our service team has all the opportunities they need to serve our customers
  • Make Outbound Calls & Follow-Ups: Help call to schedule customer's maintenance appointments, follow up with customers, answer any questions, and ensure that their needs are met


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