Front Desk Agent

7 days ago

MO United States SpringHill Suites Earth CitySt Louis, MO Full time
Job Title: Front Desk Clerk

We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at SpringHill Suites Earth City/St Louis, MO.

Job Summary:

The Front Desk Clerk will be responsible for providing exceptional customer service to our guests, responding to their inquiries, and resolving any issues that may arise. This role requires a strong communication skillset, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Respond to guest inquiries and resolve issues in a professional and courteous manner.
  • Register guests into the computer, verify reservation information, and provide accurate and timely information.
  • Accept payment for guest accounts, maintain a house bank, and make deposits and reports as required.
  • Issue keys to guests, control entrance to safety deposit boxes, and post miscellaneous charges as needed.
  • Promptly respond to and resolve guest complaints.
  • Answer telephones promptly and properly, being polite, courteous, and friendly.
  • Be friendly, thorough, accurate, and efficient in taking reservations, performing check-ins, and check-outs.
Requirements:
  • High School diploma or equivalent.
  • Experience with hotel management systems and processes.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Basic computer skills and knowledge of hotel operations.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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