Front Desk Representative
3 weeks ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at ICONA AVALON. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and memorable.
Key Responsibilities- Welcome and greet guests, making them feel at home
- Assign rooms and keys, ensuring a smooth check-in process
- Answer phone calls in a professional and pleasant manner
- Make reservations and coordinate with other departments to ensure rooms are ready for check-in
- Collect and distribute messages for guests, providing excellent communication
- Prepare bills and collect payment for visits, maintaining accurate records
- Coordinate with various departments to ensure seamless guest experience
- Provide information about hotel services and amenities, exceeding guest expectations
- Offer suggestions for local attractions, dining, and shopping, enhancing the guest experience
- Arrange transportation and provide luggage service when needed
- Maintain accurate hotel records, ensuring data integrity
- High school diploma or equivalent required
- One year of prior hotel experience, with a focus on customer service
This role operates in a fast-paced hotel setting, requiring excellent communication and organizational skills. The physical demands of this position include standing, walking, bending, and lifting up to 50 pounds.
What We OfferAs a Front Desk Agent at ICONA AVALON, you will have the opportunity to work in a dynamic and customer-focused environment, with opportunities for growth and development. We offer a competitive salary and benefits package, as well as a fun and supportive team environment.
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