Customer Service Representative

3 weeks ago


Phoenix, Arizona, United States CoolSys - Refrigeration and HVAC Systems Full time

Job Title: Customer Service Coordinator

Job Summary:

We are seeking a skilled Customer Service Coordinator to support our Account Management team in delivering exceptional customer experiences. As a key member of our team, you will be responsible for fostering long-term relationships with our customers, ensuring their satisfaction, and escalating any gaps in our service deliverables.

Key Responsibilities:

  • Support day-to-day account activities, including quotes, customer communications, and onboarding.
  • Collaborate with the Account Management team to deliver exceptional customer experiences.
  • Maintain accurate data to drive customer analytics and ensure Service Level Agreements are met.
  • Perform other duties and projects as assigned.

Requirements:

  • 2+ years of B2B customer service experience in a high-volume, fast-paced industry.
  • Solid working knowledge of Microsoft Office (Word, Excel, Outlook) and ability to learn various web platforms.
  • Strong written and verbal communication skills.
  • Ability to interface professionally and with autonomy.
  • Ability to coordinate with multiple individuals across the organization.
  • Strong multi-tasking and prioritization skills.
  • Demonstrated customer service skills to address customer issues and concerns with professionalism and urgency.
  • Knowledge of commercial HVAC and Refrigeration industry is a plus.

Our Company Offers:

  • Medical, Dental, Vision, and Prescription coverage.
  • Paid vacation and holidays.
  • 401(K) Company match.
  • Life insurance, AD&D, and long-term disability.

About Us:

CoolSys - Refrigeration and HVAC Systems is a leading provider of HVAC and refrigeration installation, maintenance, and repair services. We are proud to be the choice of many Fortune 100 and 500 companies and are committed to delivering exceptional customer experiences.



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