Implementation Specialist
4 weeks ago
At Hill-Rom, we are committed to delivering clinical communication, workflow automation, and innovative mobile communication strategies to healthcare facilities. As an Implementation Specialist, you will play a pivotal role in planning, prioritizing, and implementing project training and technical adoption workshops for our clients.
Key Responsibilities
Coordinate and run training sessions ranging from new user to sophisticated workshops delivered via virtual classroom learning or in person.
Deliver customer-facing documentation including training curriculum, deliverables, standard methodologies, etc.
Work cross-functionally with customer, PMO, Sales, Solutions Architect, and Clinical teams to deliver quality learning sessions.
Assist the project manager with project plan development and participate in project meetings to include hand-offs, kick-offs, and go-lives.
Provide training summaries and lessons learned reports.
Maintain a validated understanding base of Hill-Rom solutions portfolio and product offerings.
Conduct and participate in site assessments.
From time to time, have responsibility for directory builds to support project deployments.
Participate in go-live and post-launch support and deployment activities.
Proactively identify areas of opportunity for the development and execution of new processes and problem-solving tools to improve Care Communication effectiveness and efficiency.
Solicit and report product improvement feedback to Product Management.
Generate and encourage engagement during client interactions to help drive user retention of training concepts and end-user adoption.
Be the Liaison to clients for system requests/issues/problems and relate that information back to the Hill-Rom internal teams.
Requirements
Bachelor's degree in education, business, human resources, information technology, or related field experience.
Two (2) years' previous experience in a clinical setting desired.
Good interpersonal skills and communication with all levels of management.
Understanding of project management fundamentals.
Candidates should possess strong oral and written communication skills.
Maintain a professional image and demonstrate a willingness to chip in at all levels.
Must be highly customer-focused with a shown commitment to customer care and building long-term relationships.
What We Offer
At Hill-Rom, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $64,000 to $88,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. Individual pay is based on location, skills, and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses.
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