Automotive Repair Team Member

4 days ago


Ocala, Florida, United States The Boyd Group Full time

The Boyd Group is committed to delivering exceptional customer experiences through our automotive repair services. As a Customer Service Representative, you will play a critical role in achieving this goal.

About the Job Description

This role requires a strong attention to detail, excellent communication skills, and the ability to work well under pressure. You will be responsible for managing working relationships with customers and insurance companies, ensuring timely retrieval of insurance assignments, and preparing RO work packets.

  • You will ensure consistent execution of our WOW plan, which focuses on delivering exceptional customer experiences.
  • You will schedule appointments for vehicle repairs using our Daily Demand Capacity Planner and CCC One scheduling system.
  • You will retrieve insurance assignments and obtain necessary repair authorization documentation in a timely manner.
Education and Experience

To succeed in this role, you will need:

  • A high school diploma or equivalent.
  • Minimum 1 year of experience in a similar role, such as administration assistant.
  • Preferred: 1 year in an auto body or similar work environment with previous customer service experience.
About The Boyd Group

We are a leading provider of automotive repair services, and we are committed to delivering exceptional customer experiences. We offer a competitive salary range of $14-$18 per hour, depending on location and experience.



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