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Store Operations Manager

2 months ago

St Augustine, Florida, United States DYNE Hospitality Group Full time
Job Overview

This is a dynamic and challenging role within the DYNE Hospitality Group, where you will provide operational support to General Managers for up to 30 – 40 cafes. Your responsibilities will include, but not be limited to, new cafe openings, execution of all training programs, covering GM vacations, GM transitions, and covering a cafe without a GM.

Key Responsibilities
  • Assist in inventory training, when necessary.
  • Drive brand values and standards through all training and development activities.
  • Assist with the coaching, training, and development of management and crew members.
  • Assist with hiring & staffing needs while focusing on the critically under-staffed cafes.
  • Provide support for any new software rollouts and training.
  • Ensure team member training programs are executed per TSC & DYNE standards.
  • Interact with crew members, customers, and vendors using 'Tropitude' (Tropitude is our 'mojo' and what makes Tropical Smoothie Café fun and different. It means having energy and creating a positive atmosphere).
  • Deliver 'Unparalleled Hospitality' to each customer that visits our café.
  • Knowledgeable and proficient in each position within the café.
  • Successfully completed the Café Basics and Certified Trainer Program.
  • Ensure each station is operating to Tropical Smoothie Café's standards.
  • Train and coach crew members during each shift to ensure brand standards are upheld.
  • Use tools to accomplish goals, manage labor and control inventory using MyInventory.
  • Perform any additional tasks necessary to run the café.
Requirements
  • Excellent verbal and written communication skills.
  • Excellent management and supervisory skills.
  • Current valid driver's license and proof of insurance.
  • Strong working knowledge of Excel and Word, and ability to learn to use other computer software programs.
  • Must have strong mathematical, analytical and problem solving skills.
  • Must be able to read, understand and follow instructions.
Working Conditions
  • Most shifts are between four and eight hours, but this may vary.
  • Crew Members can expect to have some early mornings, late evenings, weekend and/or holiday hours.
  • Lead Crew Members by demonstrating Tropical Smoothie Café's core values in all interactions.
  • Comply with the Tropical Smoothie Café uniform and personal hygiene policies for each shift.
  • Fun, fast-paced, upbeat environment with no fryers
Education and Experience
  • High school diploma.
  • Two or more years of restaurant experience, including progressive supervisory experience.