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Senior Control Tower Coordinator

2 months ago

Auburn Hills, Michigan, United States DSV Air Sea Inc Full time
Job Summary

The DSV Senior Control Tower Specialist is responsible for coordinating and managing service requests from customers to meet and exceed customer expectations while achieving key performance goals.

Key Responsibilities
  • Work closely with team members to meet or exceed all customer service requirements
  • Develop and maintain positive customer relationships
  • Communicate effectively with customers, partner vendors, and team members
  • Ensure the attainment of applicable key factors
  • Responsible for accurate data capture and system entry
  • Support team members to ensure superior customer service
  • Provide remote and on-site support to teams located in the customer service department and at customer locations
  • Utilize the quality process to resolve customer service and vendor issues
  • Assist with new account start-ups
  • Assist with the development and testing of new product offerings
  • Proactively anticipate and resolve potential customer service, partner vendor, and internal team issues
Requirements
  • 2 years' experience in a logistics, customer service, or related field
  • High School Diploma or GED
  • Proficient typing and PC skills (Word/Excel)
  • Able to speak and write fluently in English
  • General mathematics skills
  • Excellent interpersonal communication with the ability to adapt to and work within a team environment
  • Superior attention to detail and problem-solving skills
  • Ability to prioritize work in a multi-tasked, fast-paced environment
  • Able to work flexible hours when required
  • Willing to make and meet commitments