Front Desk Ambassador

2 weeks ago


Waldorf, Maryland, United States Hampton Inn Waldorf Full time

About the Job

We are seeking a highly motivated Guest Services Specialist to join our team at Hampton Inn Waldorf. As a Guest Services Specialist, you will be responsible for delivering exceptional guest service, ensuring seamless stays, and exceeding expectations.

Key Responsibilities:

  • Guest Interaction: Provide outstanding service during check-ins, check-outs, and throughout the guests' stay. Ensure all guest interactions are handled professionally, with warmth and hospitality.
  • Proactive Service: Actively engage with guests, anticipating their needs and proactively solving problems to ensure their comfort and satisfaction throughout their stay.
  • Cross-Department Collaboration: Maintain clear and effective communication with Housekeeping, Maintenance, Food and Beverage, and other hotel service teams to address guest needs promptly.

Requirements

To be successful in this role, you will need:

  • Excellent communication skills, with the ability to interact with guests from diverse backgrounds.
  • A flexible approach, with the ability to adapt to changing situations and priorities.
  • Resilience, with the ability to stay composed and focused in a fast-paced environment.

Benefits

We offer a range of benefits, including:

  • Competitive salary of $40,750 per year, plus benefits and opportunities for growth.
  • Discounted hotel rates at our partner hotel brands.
  • PTO and holiday benefits, including 1 week of paid time off and 8 core holidays.

Why Work With Us?

Join our team at Hampton Inn Waldorf and contribute to our mission of providing exceptional guest experiences and creating unforgettable memories.



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