Client Care Representative

5 days ago


Las Vegas, Nevada, United States A-1 Mechanical Inc Full time
About the Position

A-1 Mechanical Inc is seeking a Client Care Representative to join their team. As a key member of our customer-facing support team, you will be responsible for delivering exceptional service to our clients through prompt and professional communication.

We are looking for an individual who possesses excellent problem-solving skills, with the ability to address client concerns in a timely manner. Your strong communication skills will enable you to effectively communicate with clients, while your ability to think critically will allow you to resolve complex issues.

The ideal candidate will have at least 3+ years of experience in a customer service role, with a proven track record of providing top-notch support to clients. A high school diploma or equivalent is required, as well as proficiency in Microsoft Office and experience with contact management systems.

In this role, you will manage a high volume of inbound and outbound calls, scheduling appointments and ensuring that clients receive accurate and timely information. You will also be responsible for resolving customer concerns, debriefing service technicians, and maintaining a positive attitude in a fast-paced environment.

Salary: $48,000 - $58,000 per year

Responsibilities:

  • Manage a high volume of inbound and outbound calls
  • Schedule appointments and ensure accuracy in data entry
  • Provide accurate and timely information to clients
  • Resolve customer concerns and provide support
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