EMT Coordinator Patient Logistic Center: A Key Role in Healthcare

5 days ago


Denver, Colorado, United States HealthOne Full time
Job Summary

We are seeking a highly skilled EMT Coordinator Patient Logistic Center to join our team at HealthOne. As a key member of our healthcare operations team, you will play a critical role in ensuring seamless patient care and efficient hospital transfers.

Key Responsibilities
  • Work in a customer-centric transfer and transport call center, responding to all callers with the aid of an electronic database of service profiles, approved clinical protocols, and healthcare information.
  • Follow specific protocols, policies, procedures, and utilize established resources to manage all hospital transfers and transports.
  • Collaborate with team members to ensure appropriate patient admission and exceptional consumer experience.
  • Establish and maintain a high degree of awareness and knowledge of hospitals' medical staff, services, and special programs.
  • Exhibit and model exceptional customer relationship behaviors, including telephone and personal contact with all of the call center's customer groups.
  • Maintain composure and customer-centric communication with challenging callers.
Requirements
  • EMT Certificate (required)
  • Minimum 2 years of clinical or hospital experience required. Must be familiar with basic hospital transfer and admission process.
  • Call Center/Transfer Center experience (preferred)
What We Offer

As a valued member of our team, you will enjoy a comprehensive benefits package, including:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans, auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more.
  • Free counseling services and resources for emotional, physical, and financial wellbeing.
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
  • Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
  • Family support through fertility and family building benefits with Progyny and adoption assistance.
  • Referral services for child, elder, and pet care, home and auto repair, event planning, and more.
  • Consumer discounts through Abenity and Consumer Discounts.
  • Retirement readiness, rollover assistance services, and preferred banking partnerships.
  • Education assistance (tuition, student loan, certification support, dependent scholarships).
  • Colleague recognition program.
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence).
  • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.


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