Auto Glass Support Specialist

7 days ago


Colorado Springs, Colorado, United States Mygrant Glass Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Mygrant Glass. As a key member of our team, you will be responsible for providing exceptional customer service, processing customer orders, and ensuring the smooth operation of our distribution facility.

Key Responsibilities
  • Customer Service: Provide friendly and knowledgeable support to customers via phone and in-person, resolving issues and answering questions in a timely and professional manner.
  • Order Processing: Enter customer orders accurately and efficiently, ensuring timely delivery of auto glass parts.
  • Inventory Management: Assist with inventory management, including interacting with warehouse inventory control to ensure accurate stock levels.
  • Cash Handling: Process daily cash, credit card, and check deposits with high accuracy and attention to detail.
  • Team Collaboration: Work closely with other Mygrant Glass employees to achieve team goals and objectives.
Requirements
  • Excellent Communication Skills: Possess a friendly voice and superior telephone and people skills, with the ability to communicate clearly and effectively.
  • Organizational Skills: Be highly organized and able to multitask, with a strong attention to detail.
  • Technical Skills: Have general knowledge of Microsoft products and be willing to learn and follow directives.
  • Conflict Resolution: Demonstrate excellent conflict resolution skills, with the ability to remain calm and composed in challenging situations.
Benefits
  • Health Insurance: Comprehensive health insurance plan, including flexible spending plan and health savings plan.
  • Dental and Vision Insurance: Competitive dental and vision insurance plans.
  • Paid Time Off: Generous paid time off policy, including paid sick time and paid holidays.
  • 401K Plan: Company-matched 401K plan for long-term savings and retirement.


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