Customer Service Lead

3 weeks ago


Prosper, Texas, United States MOD Pizza Full time

MOD Pizza is a movement that believes in creating a world that works for and includes everyone. We're looking for a Customer Service Lead to join our team and help us deliver amazing pizzas and salads to our guests with radical style and personalization.

Key Responsibilities
  • Be an example of MOD values and behaviors and exemplify a service mindset through effective leadership
  • Help create a MOD vibe that our customers expect
  • Coach Shift Supervisors to keep the energy high and create a positive vibe on the shift
  • Demonstrate, train and coach Squad in all methods for accomplishing store tasks
  • Demonstrate knowledge of all Operational Standards and resources
  • Partner with General Manager to engage the board community of our restaurant
Required Qualifications
  • Minimum of 1 year of customer service or restaurant leadership
  • Experience successfully leading, coaching, training, and motivating front line employees
  • Ability to think strategically and act tactically
  • Ability to stay calm and focused in busy restaurant operations
  • Must be at least 18 years old

At MOD, we believe in creating a world that works for and includes everyone. If you're passionate about delivering amazing customer experiences and leading a team to success, we want to hear from you


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