Patient Access Representative

3 days ago


Pottstown, Pennsylvania, United States Ensemble Health Partners Full time
Job Title: Patient Access Specialist

Ensemble Health Partners is seeking a Patient Access Specialist to join our team. As a Patient Access Specialist, you will be responsible for performing admitting duties for all patients admitted for services at the hospital. This includes assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey.

Key Responsibilities:
  • Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
  • Adhere to policies and provide excellent customer service in interactions with patients and staff.
  • Utilize quality auditing and reporting systems to ensure accounts are corrected.
  • Pre-register patient accounts prior to patient visits.
  • Explain general consent for treatment forms to patients and obtain necessary signatures.
Requirements:
  • 1+ years of customer service experience.
  • High School Diploma/GED Required.
  • CRCR Certification Required within 6 months of hire (Company Paid).

Ensemble Health Partners is an equal employment opportunity employer. We offer a comprehensive benefits package, professional development opportunities, and a collaborative work environment. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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