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Client Success Advisor, US

2 months ago

New York, New York, United States Datamaran Full time
Client Advisor, US

Reporting to: VP of Client Success and Partnerships

Location: New York City, NY (hybrid)

Key Responsibilities:

  • Stakeholder Engagement: Serve as the primary point of contact between clients and internal departments, ensuring clear communication and managing expectations.
  • Project Oversight: Manage project schedules and deliverables, guaranteeing timely execution.
  • Team Collaboration: Partner with internal teams to address and fulfill client requirements.
  • Client Assistance: Offer continuous training and support to clients to enhance their experience.
  • Feedback Collection: Solicit client input for product enhancements and service improvements.
  • Relationship Development: Foster robust relationships with clients to ensure satisfaction and loyalty.
  • Performance Tracking: Monitor and report on client progress and outcomes.

Qualifications:

  • 3-5 years of experience in sustainability consulting or advisory roles.
  • Proficient project management capabilities.
  • Exceptional communication and interpersonal skills.
  • Analytical problem-solving abilities.
  • Capacity to work both independently and as part of a team.
  • Must reside within a one-hour commute of NYC.

Benefits:

  • Competitive salary package.
  • Comprehensive benefits including 24 vacation days, medical, dental, and vision insurance, paid leave, and 401k.
  • Opportunities for professional growth and development.