Patient Experience Manager

3 weeks ago


Long Beach, California, United States Food Allergy Institute Full time

Revolutionizing Food Allergy Care: A Leadership Opportunity in Customer Service

About the Job

The Food Allergy Institute is a cutting-edge research and clinical care center dedicated to transforming food allergy treatment. We are seeking an exceptional leader to join our team as Director of Customer Service. In this role, you will drive patient experience initiatives, analyze patient feedback, and develop strategies to improve service delivery processes.

Key Responsibilities
  1. Patient Experience Strategy: Develop and implement a patient-first strategy, ensuring that patients receive exceptional care throughout their journey with us.
  2. Service Quality: Analyze patient feedback, identify areas for improvement, and develop strategies to enhance service quality.
  3. Team Management: Build, coach, and manage a high-performing team focused on delivering exceptional customer experiences.
Requirements
  1. Bachelor's degree in healthcare administration, business, communications, customer service management, or a related field.
  2. 7+ years of experience in customer service, patient experience, or healthcare management roles, with at least 3 years in a leadership position.
  3. Proven experience in leading patient experience or customer excellence initiatives, preferably in a healthcare or medical setting.
Salary and Benefits

We offer a competitive salary of $95,000 - $130,000 per year, depending on experience, along with a comprehensive benefits package, including medical, dental, and vision insurance, generous paid time off, company-paid holidays, and sponsored employee events.



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