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Customer Service Representative

2 months ago

Tulsa, Oklahoma, United States Spectrum Coms Full time

Job Summary:

Spectrum Coms is seeking a highly skilled and enthusiastic Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our customers, resolving their queries and issues in a timely and efficient manner.

Key Responsibilities:

  • Manage customer inquiries and issues through various communication channels, including phone, email, and in-person interactions.
  • Provide accurate and timely information to customers, ensuring that their queries are resolved to their satisfaction.
  • Collaborate with internal teams to resolve complex customer issues and provide solutions that meet their needs.
  • Develop and maintain a thorough understanding of our products and services, as well as industry trends and best practices.
  • Continuously improve customer service processes and procedures to ensure that we are providing the highest level of service to our customers.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proven experience in a customer-facing role, with a strong track record of providing exceptional customer service.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Strong problem-solving skills, with the ability to analyze complex issues and provide effective solutions.
  • Proficiency in Microsoft Office, including Word, Excel, and Outlook.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to help you grow in your career.
  • A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service.
  • The opportunity to work with a leading provider of telecommunications services, with a strong reputation for innovation and excellence.