Financial Coordinator

2 days ago

Madison, United States Dental Health Associates of Madison Full time
Financial Coordinator Job Description

We are seeking a highly skilled Financial Coordinator to join our team at Dental Health Associates of Madison. As a key member of our team, you will be responsible for researching and discussing insurance benefits with patients, establishing and regulating financial agreements, and providing exceptional customer service.

Responsibilities:
  • Project a professional image while greeting patients and visitors.
  • Research insurance benefits on behalf of patients; calculate patient portions; verify insurance when information is conflicting.
  • Contact patients in advance to discuss insurance benefits, patient portions due, and financial arrangement options.
  • Secure payment and/or financial arrangement day of service when advance contact is not available.
  • Provide written communication to patients on the documented payment agreement and expectations.
  • Provide initial follow-up to payment arrangements to ensure patient portion commitment(s) are met.
  • Remain up-to-date and knowledgeable with insurance as it pertains to dental; maintain ability to answer basic to diverse insurance and third-party questions; maintain a complete understanding of the billing and claims process.
  • Enter detailed notes in the computer system of action taken with each interaction with the patient or any other party related to the account.
  • Possess ability to accurately audit accounts (review personal/insurance payments, insurance adjustments) to answer patient inquiries.
  • Coordinate collection efforts with Clinic Account Representatives.
  • Remain knowledgeable on changes in federal and state credit laws and regulations.
  • Perform other duties as assigned.
Qualifications:
  • High School diploma or equivalent; associate degree preferred.
  • Minimum of two years of collection experience; one year of medical or dental insurance background preferred.
  • Knowledge of health or dental insurance plans and dental billing/collection practices.
  • Knowledge of federal, state, and local legal and regulatory provisions that relate to collection activities.
  • Effective verbal and written communication skills in English language.
  • Cash handling skills.
  • Skilled at multi-tasking and using sound judgment for decision making.
  • Ability to work independently without constant supervision.
  • Ability to carry through with varying doctor's decisions.
  • Demonstrated ability to keep a positive, calm attitude in stressful situations.
Physical Demands of Position:

Work may require sitting for long periods of time; stooping, bending, and stretching for files and supplies. Occasionally lifting, pushing or pulling. Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier, and other equipment as necessary. Requires viewing of computer screen for long periods of time.

Confidentiality:

Handle patient records and employee issues confidentially, following HIPAA guidelines.

Additional Information:
  • Competitive Salary: Starting at $19 an hour, with opportunity to earn more based on experience.
  • Signing bonus: $1,000

This is a full-time position with a competitive benefits package, including 401(k) matching, dental insurance, disability insurance, employee assistance program, employee discount, flexible spending account, health insurance, life insurance, paid time off, and vision insurance.

The ideal candidate will have excellent communication skills, be able to work independently, and have a strong understanding of dental insurance and billing practices.

We offer a supportive and fun work environment, comprehensive training, and opportunities for growth and development.

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