IT Service Operations Leader

7 days ago


Frederick, Maryland, United States Diverse Lynx Full time

Diverse Lynx LLC is an Equal Employment Opportunity employer. Our company promotes and supports a diverse workforce across all levels.

About the Job

We are looking for an experienced IT Service Manager to manage the lifecycle of all incidents and restore IT services for users or customers as quickly as possible when an interruption takes place.

The ideal candidate will have strong problem-solving skills, excellent communication skills, and experience in handling 3rd party applications.

Salary: $90,000 - $115,000 per year.

Key Responsibilities
  • Manage the lifecycle of all incidents
  • Restore IT services for users or customers
  • Effectively communicate with external vendors
  • Maintain accurate records of incidents and service restorations

Benefits:

  • A competitive salary range of $90,000 - $115,000 per year
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment


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