Retail Experience Leader

5 days ago


Frederick, Maryland, United States Food Lion Full time

About the Role: As a FT Customer Service Leader at Food Lion, you will play a vital role in creating a seamless shopping experience for our customers. You will be responsible for leading front-end operations, ensuring excellent customer service, and adhering to company policies and procedures.


Main Responsibilities:
  1. Provide prompt and courteous service to customers, addressing their queries and resolving any issues efficiently
  2. Maintain accurate records, including cash handling, deposits, and transactions, using accounting packets and communicating variances to the Assistant Customer Service Manager
  3. Ensure all workstations and front-end areas are clean, organized, and well-maintained, reporting any malfunctions or issues to the Customer Service Manager
  4. Perform tasks as assigned, such as sales associate duties during peak periods or assisting with customer inquiries


Requirements: To be successful in this role, you should have excellent communication and customer service skills, be able to multitask, and possess basic computer skills. A high school diploma or equivalent is preferred, and you must meet the physical requirements of the position.

What We Offer: As a valued member of our team, you will enjoy competitive pay, opportunities for growth and development, and a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and more.

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