Kia Service Advisor Position
4 weeks ago
Service Advisor Job Description
We are seeking a skilled Service Advisor to oversee service orders and flow of the Drive Lane at Castle Autoplex McHenry. The ideal candidate will ensure customers receive prompt, courteous, and effective service.
Key Responsibilities:
- Oversee service orders and flow of the Drive Lane
- Take ownership of the customer's experience by carrying out additional assignments to leave a positive impression
- Provide concierge support for owner inquiries, whether phone or in person
- Ensure daily inventory of technicians' time is consistently sold to service customers
- Distribute work between technicians efficiently
- Answer technical questions about vehicle problems, warranties, services, and repairs
- Maintain Customer Success Index at or above company standards
- Assist in diagnosing vehicle problems; order parts and tools as necessary
- Oversee administration of warranty claims as well as training and supervising of the service department
Requirements:
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and meet insurability guidelines
About Us:
Castle Autoplex McHenry is committed to delivering an extraordinary customer experience every day and a supportive and engaging environment where you can thrive. We offer competitive pay and benefits, and we are an equal opportunity employer.
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