Shift Manager

3 weeks ago


Chicago, Illinois, United States Jamba Full time
Job Summary

This position contributes to Jamba's success by assisting the store manager in executing store operations during scheduled shifts. This role deploys team members and delegates tasks so that team members can create and maintain the Jamba connection for our customers. Models and acts in accordance with Jamba guiding principles.

Key Responsibilities
  • Assist the store manager in executing store operations during scheduled shifts.
  • Deploy team members and delegate tasks to ensure the delivery of amazing customer service.
  • Model and act in accordance with Jamba guiding principles.
  • Anticipate customer and store needs by constantly evaluating environment and customers for cues.
  • Communicate information to manager so that the team can respond as necessary to create a welcoming environment during each shift.
  • Assist with new team member training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
  • Contribute to positive team environment by recognizing changes in team member morale and performance and communicating them to the store manager.
  • Deliver amazing customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
  • Develop positive relationships with management team by understanding and addressing individual motivation, needs and concerns.
  • Execute store operations during scheduled shifts. Organize opening and closing duties as assigned.
  • Follow Jamba operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all team members during each shift.
  • Follow up with team members during the shift to ensure the delivery of amazing customer service for all customers.
  • Provide quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards.
Requirements
  • Must be at least 18 years of age.
  • Must have access to reliable transportation.
  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Jamba.
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
  • Ability to direct the work of others.
  • Ability to learn quickly.
  • Effective oral communication skills.
  • Knowledge of the retail environment.
  • Strong interpersonal skills.
  • Ability to work as part of a team.
  • Ability to build relationships.
Physical Demands

You will regularly be required to talk, hear, and stand. You will be required to reach, bend, stoop, scoop, pour, carry, push, and lift objects up to 40lbs. There is substantial repetitive motion of the wrists, hands, and fingers. Must be able to maneuver in walk-in coolers and freezers. Also, you must be comfortable with contact/immersion of hands in water and sanitation solutions; and contact with produce items, dairy products, and frequent allergen-related items such as nuts, citrus, peanut butter, cinnamon, etc.


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