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Automotive Sales Specialist Traverse City

2 months ago

Traverse City, Michigan, United States Serra Traverse City Full time
Job Overview

Automotive Sales Consultant

We are in search of enthusiastic, driven, and dynamic individuals to enhance our exceptional team. At Serra Traverse City, collaboration is key, and our focus is on delivering the best service to our clients. If you believe your expertise can contribute to our success, we would love to connect with you.

A bit of background...

"Prioritize the customer and your team, and everything else will follow." - Albert M. Serra

Serra Traverse City is a proud member of Serra Automotive, recognized as one of the leading privately-owned automotive retail groups in the country. Founded in 1973 by Albert M. Serra, our journey began with a single dealership and a commitment to a people-first approach. Within five years, we achieved national recognition and developed a proven strategy for growth and success. Serra Automotive has consistently expanded, adapting to various economic climates.

Currently, Serra Automotive operates across seven states, employing over 2,200 individuals. Our network encompasses 44 dealerships and represents 56 automotive brands, establishing a significant presence in the $1 trillion automotive retail sector.

Automotive Sales Consultant Responsibilities:

Facilitates the sale and leasing of new and pre-owned vehicles while meeting dealership profit, volume, and customer satisfaction benchmarks.

In this position, you will...

  • Sell and lease a minimum of 10 vehicles monthly.
  • Welcome and assist customers entering the dealership.
  • Prepare complete sales orders and manage paperwork in line with dealership protocols.
  • Utilize dealership sales processes and follow-up systems effectively.
  • Participate in product and sales training sessions as directed by management.
  • Stay informed about new products and services in the automotive industry.
  • Maintain a follow-up system to encourage repeat business and enhance customer satisfaction.
  • Develop and maintain a prospective client database.
  • Conduct business ethically and professionally.
  • Assist customers in selecting vehicles by actively listening to their needs.
  • Provide detailed explanations of product features, applications, and benefits to potential buyers.
  • Outline all optional equipment available for purchase.
  • Offer test drives to interested customers, ensuring proper identification is obtained.
  • Demonstrate a strong commitment to customer satisfaction.
  • Understand and comply with federal, state, and local regulations governing automotive sales.
  • Set personal income goals aligned with dealership productivity standards and develop strategies to achieve them.
  • Stay updated on new products, features, and their advantages for customers.
  • Explain vehicle equity and depreciation to customers.
  • Ensure the sales manager meets each customer.
  • Submit all completed deals to the finance and insurance manager along with necessary documentation.
  • Prepare sold vehicles for customer delivery before their arrival.
  • Coordinate vehicle cleaning with the Appearance Team prior to customer delivery.
  • Deliver vehicles to customers, ensuring they understand the vehicle's features, warranty, and necessary paperwork.
  • Introduce customers to service department staff to highlight the quality of service available.
  • Schedule the first service appointment for customers.
  • Follow up on all post-delivery items and special requests to ensure customer satisfaction.
  • Review and assess daily, weekly, monthly, and yearly performance to optimize time management and planning.
  • Attend sales meetings regularly.
  • Maintain a tidy vehicle display area.
  • Perform all other essential duties related to the sale and marketing of vehicles.
  • Facilitate meetings between customers and finance managers.
  • Describe optional equipment available for purchase.
  • Maintain a professional appearance and organized workspace.
  • Other responsibilities may be assigned as necessary.

Qualifications:

  • Exceptional customer service, interpersonal, and communication abilities.
  • Strong listening, observational, organizational, and time management skills.
  • A talent for motivating and building rapport with clients.
  • The capability to work independently and manage a personal caseload.
  • An empathetic, ethical, and non-judgmental approach.
  • A valid driver's license.
  • A professional and well-groomed appearance.
  • The ability to multitask effectively.

We offer:

  • Medical, Dental, Vision, 401K, Short- and Long-Term Disability benefits.
  • $15,000 in Employer-paid Life Insurance.
  • Employee Referral & Discount Programs, Employer-Paid College Tuition.
  • Opportunities for professional growth.
  • And more...

Physical Requirements:

The physical demands outlined here are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

While performing the duties of this position, employees are regularly required to sit, use their hands for handling or feeling, reach with hands and arms, and communicate verbally. Occasionally, employees may need to stand and walk.

Work Environment:

The work environment characteristics described here are representative of those encountered while performing the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

While performing the duties of this job, employees are regularly exposed to outdoor weather conditions. Occasionally, they may be exposed to moving mechanical parts, and the noise level in the work environment is typically loud.