Frontline Service Coordinator

1 day ago


South Beloit, Illinois, United States MRA Recruiting Services Full time
Job Summary
MRA Recruiting Services is seeking a Frontline Service Coordinator to join our team in South Beloit, IL. This is an in-person position working Monday through Friday from 7:30am-4:00pm.

About the Role
The ideal candidate will have a strong customer service background and excellent communication skills. You will be expected to work independently with minimal supervision and collaborate with other departments as needed.

Key Responsibilities
- Answering incoming calls and providing customer support
- Assisting with billing needs including transfers of service and general account questions
- Collaborating and communicating with other departments
- Providing a positive customer experience with fair, friendly, and courteous service

Requirements
- Strong customer service background
- Excellent communication skills
- Ability to work independently with minimal supervision
- Currently have and must continue to maintain a valid driver's license
- Reliable transportation to and from work and other sites
- 2+ years' experience in customer service
- Experience using Microsoft Windows

What We Offer
- Estimated salary $20-$25 per hour based on skills and experience
- Comprehensive medical, prescription, and dental benefits at an 85% / 15% employee split
- A 401K with an employer contribution of 4% and an employer-funded pension plan
- Pre-employment drug-testing and physical required

Why Choose Us?
MRA Recruiting Services is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees. We partner with companies working directly with their HR department and leadership to hire their talent.

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