Shift Manager

4 weeks ago


Durham, North Carolina, United States Dunkin' Full time

Shift Leader Role

We are seeking a skilled Shift Leader to join our Dunkin' team. As a Shift Leader, you will be responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience.

Key Responsibilities:

  • Communicate shift priorities, goals, and results with team members
  • Support the training of crew members as requested
  • Provide coaching and feedback to crew members
  • Ensure Brand standards, recipes, and systems are executed
  • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety, and sanitation guidelines; comply with local and state laws
  • Manage cash over/short during shift
  • Ensure all products are prepared according to Brand standards

Requirements:

  • Fluent in English
  • Math and writing skills
  • Basic computer skills
  • Resolves guest concerns by following Brand recommended guest recovery process

About Dunkin'

Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel, and muffin categories. We have more than 13,100 restaurants in 41 countries worldwide. Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.


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