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Front Desk Supervisor

2 weeks ago

Pittsburgh, Pennsylvania, United States Sage Hospitality Group Full time
About Us
Sage Hospitality Group is a dynamic hotel management company dedicated to delivering exceptional guest experiences. Our team is passionate about creating a culture of belonging and providing opportunities for growth and development.

Job Summary
We are seeking a highly skilled Front Desk Manager to join our team. The successful candidate will be responsible for the daily operation of the Front Desk, ensuring efficient guest registration, check out, and telephone service. Additionally, they will assist in the training and hiring of Front Desk Agents.

Key Responsibilities
  • Ensure accurate and timely completion of guest arrival and departure procedures.
  • Manage cash handling procedures and maintain responsibility for personal bank as specified by hotel bank agreement policy.
  • Coordinate guest service efforts to maximize guest satisfaction.
  • Develop and implement effective training programs for Front Desk Agents.