Home Services Technician

4 weeks ago


Mobile, Alabama, United States C Spire Full time

About the Role

C Spire is seeking a highly skilled and customer-focused individual to join our team as a Home Services Technician. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring the highest level of service quality.

Key Responsibilities

  • Install, test, and troubleshoot home services, including IPTV, high-speed data, and voice services.
  • Work with wireless video equipment, run and pull cable, and provision equipment while adhering to codes, regulations, and standards.
  • Install and service home security and home automation systems, ensuring compliance with codes and standards.
  • Troubleshoot hardware and software issues, make changes to meet specification requirements, and demonstrate systems to clients.
  • Be responsible for company assets, including tools, proprietary software, and databases.
  • Locate and alleviate trouble with damaged equipment or wiring, readjust equipment, repair or replace inoperative equipment, and test for operation.
  • Conduct customer premise surveys, make recommendations on equipment placement, and manage schedule impact.
  • Provide prompt, courteous, and excellent customer service, reporting defective material or equipment, inaccuracies, or omissions in job information that may result in inadequate service for customers.
  • Wire CAT6 and/or fiber optic drops inside residential subscriber homes/locations as directed.
  • Clean up debris from installation, patch drill holes, and return unused materials.
  • Configure Internet-based wired and wireless devices and networks.

Requirements

  • High School Diploma or equivalent required.
  • Good oral and written communication skills required.
  • Experience with IPTV and/or Cable TV and/or Home Automation/Security required.
  • Fiber splicing, wireline phone service, wireless routers, and wireless technology a plus.
  • Must possess a high degree of interpersonal skills.

Working Conditions

  • Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screen.
  • Must be available via phone 7X24 hours a day for emergencies and on call as directed.
  • Must be able to work some evenings and weekends in an on-call/emergency environment.
  • Regional travel will be required.
  • Occasional longer distance travel required.
  • Must have appropriate driver's license and be insurance eligible.
  • Must be able to handle and move 50 lbs. or more.
  • Must be able to work on a ladder for an extended period of time.
  • Must have good hand-eye coordination.
  • Must be able to operate tools and equipment.
  • Must be able to traverse difficult terrain, bend, crawl, and work in attics and outdoor weather conditions for extended periods.


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