Patient Advocate

5 days ago


Stony Brook, New York, United States Stony Brook Medicine Full time
Job Summary

At Stony Brook Medicine, we are seeking a highly skilled Patient Advocate to join our team. As a Patient Advocate, you will play a critical role in ensuring that our patients receive the highest level of care and support.

Key Responsibilities
  • Facilitate resolution to expressed concerns and answer questions in a timely and professional manner.
  • Respond to suggestions and compliments submitted by patients and provide positive reinforcement to involved staff.
  • Serve as a liaison between patients, families, hospital staff, and community members.
  • Advocate for patients' rights and promote patient satisfaction.
  • Provide information and resources to patients regarding organizational services and support.
  • Collaborate with the healthcare team to identify and resolve patient concerns.
  • Document patient concerns and provide critical assistance and consultation to ensure issues are elevated to appropriate channels.
  • Maintain accurate records of patient complaints, grievances, and compliments.
  • Participate in committees and work groups to improve the patient experience.
Requirements
  • Bachelor's degree and at least 3 years of hospital and/or healthcare experience.
  • Proven success in working with patients and resolving issues in a team-based environment.
  • Proficiency in Microsoft applications.
  • Preferred qualifications include previous patient advocacy experience, social work education, and bilingual skills.
What We Offer

Stony Brook Medicine is committed to providing a comprehensive benefits package and a supportive work environment. We offer competitive salaries, generous leave, health plans, and state pension. Our team is dedicated to supporting healthier and more resilient communities, both locally and globally.

How to Apply

To be considered for this exciting opportunity, please submit your application, including your resume and cover letter. We look forward to reviewing your application and discussing this role further.


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