Patient Advocate

3 days ago


Stony Brook, New York, United States Stony Brook Medicine Full time
Job Summary

Stony Brook Medicine is seeking a highly skilled Patient Advocate to join our team. As a Patient Advocate, you will play a critical role in ensuring that our patients receive the highest level of care and service.

Key Responsibilities
  • Facilitate resolution to expressed concerns and answer questions in a timely and professional manner.
  • Respond to suggestions and compliments submitted by patients and provide positive reinforcement to involved staff.
  • Serve as a liaison between patients, families, hospital and medical staff to ensure seamless communication and care.
  • Advocate for Patient's Rights and promote patient satisfaction through effective communication and problem-solving skills.
  • Provide information and resources to patients regarding organizational services and resources.
  • Offer assistance and foster a collaborative relationship with the healthcare team, patient, and family.
  • Utilize interpersonal, communication, problem-solving, and negotiation skills to identify, validate, and resolve patient concerns.
  • Maintain accurate documentation of patient concerns and provide critical assistance and consultation to ensure issues are elevated to appropriate channels.
  • Participate in committees, work groups, and process improvement teams to improve the patient experience.
Requirements
  • Bachelor's degree and at least 3 years of hospital and/or healthcare environment experience.
  • Proven success applying a team approach to resolving issues or accomplishing goals.
  • Proficiency with Microsoft applications.
  • Previous patient advocacy type experience, social work education, and/or experience, and bilingual skills are preferred.
What We Offer

Stony Brook Medicine offers a competitive salary range of $68,666 - $77,250 per year, as well as a comprehensive benefits package, including generous leave, health plans, and state pension. We are an equal opportunity employer and welcome applications from diverse candidates.


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