Technical Lead Salesforce/CRM and CX Expert

3 weeks ago


Étreux, Hauts-de-France, United States TechnoGen Full time
Technical Lead Salesforce/CRM and CX Expert

At TechnoGen, we are seeking a highly skilled Technical Lead Salesforce/CRM and CX Expert to join our team. As a key member of our organization, you will be responsible for identifying the best technical solutions to solve existing and new business needs. This will involve considering the overall technical landscape/architecture, technical limitations, risks, etc.

Key Responsibilities:
  • Participate in technical design sessions and technical code reviews with development teams to ensure best practices are followed and technical debt is minimized
  • Work closely with developers and testers to ensure requirements and functional designs are accurately translated into working technical designs
  • Create and provide sign-off on technical design documentation/specifications according to how the solution is defined, managed, and delivered
  • Analyze data requirements and impacts based on the business requirement
  • Communicate and coordinate end-to-end technical needs/expectations across all delivery teams
  • Lead new technical solution evaluations and provide recommendations to the team
  • Describe the structure, characteristics, behavior, and other aspects of software solution to project stakeholders
  • Mentor technical team members to continuously broaden their technical capabilities and capacity to manage increasingly complex issues

Requirements:
  • Must have 5 years of experience as a Software Technical Lead or Solutions Architect
  • Must have 5 years of experience in Salesforce (Sales Cloud), including extensive hands-on experience with and knowledge of Salesforce configuration and customization, Lightning Components, Salesforce integration, Visualforce, APEX, and SOQL
  • Experience across development and cloud-based technologies, including object-oriented languages
  • Experience developing using modern JavaScript front-end frameworks
  • Strong technical knowledge of various platform and ETL technologies/tools and processes

Preferred Qualifications:
  • Experience with GIT, Visual Studio Code, and working on/managing code across multiple parallel environments
  • Experience with Google Analytics and Qualtrics (or other customer experience/survey platforms)


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