Technical Lead Salesforce/CRM and CX Expert
3 weeks ago
At TechnoGen, we are seeking a highly skilled Technical Lead Salesforce/CRM and CX Expert to join our team. As a key member of our organization, you will be responsible for identifying the best technical solutions to solve existing and new business needs. This will involve considering the overall technical landscape/architecture, technical limitations, risks, etc.
Key Responsibilities:
- Participate in technical design sessions and technical code reviews with development teams to ensure best practices are followed and technical debt is minimized
- Work closely with developers and testers to ensure requirements and functional designs are accurately translated into working technical designs
- Create and provide sign-off on technical design documentation/specifications according to how the solution is defined, managed, and delivered
- Analyze data requirements and impacts based on the business requirement
- Communicate and coordinate end-to-end technical needs/expectations across all delivery teams
- Lead new technical solution evaluations and provide recommendations to the team
- Describe the structure, characteristics, behavior, and other aspects of software solution to project stakeholders
- Mentor technical team members to continuously broaden their technical capabilities and capacity to manage increasingly complex issues
Requirements:
- Must have 5 years of experience as a Software Technical Lead or Solutions Architect
- Must have 5 years of experience in Salesforce (Sales Cloud), including extensive hands-on experience with and knowledge of Salesforce configuration and customization, Lightning Components, Salesforce integration, Visualforce, APEX, and SOQL
- Experience across development and cloud-based technologies, including object-oriented languages
- Experience developing using modern JavaScript front-end frameworks
- Strong technical knowledge of various platform and ETL technologies/tools and processes
Preferred Qualifications:
- Experience with GIT, Visual Studio Code, and working on/managing code across multiple parallel environments
- Experience with Google Analytics and Qualtrics (or other customer experience/survey platforms)
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